is there really anything wrong with your original choice of carpet? From the looks of the stairs you got a HACK installer. So 99% of the problems are most likely related to the lack of skill involved in the installation. The same crew of butchers will probably thrash and destroy whatever brand, style or quality carpet you buy. Disgusting workmanship.
We have demanded new installers. Honestly, I would prefer to get my money back but am at a loss for how to do that. Getting them to agree to pull up this carpet and start over took 3 solid weeks of daily calls and emails.
If you paid by credit card, you probably have a way to get a refund. You could also consider hiring your own installer to fix what's there and get reimbursed from the retailer. By law in most states, the original installer has the right to try to remedy the situation. Do you know the $$$ limitations on small claims court where you live?
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